School System Implementation – CRM (Students and Parents information)

School System Implementation – CRM (Students and Parents information)

After more or less theoretical first part of the implementation guide last week, here’s the first practical area to be addressed during the implementation. CRM or Customer Relationship Management – in short this is information about your students and their parents. In a broader sense it includes your communication – tracking important communication as well as generating some types of communication, such as sending of mass emails or mass SMS. Students and Parents As with many other aspects of the school business even the contacts...

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School System Implementation – Before You Start

School System Implementation – Before You Start

In this short series I will try to look at  the process of implementation of an IT system in a school (e.g. music school, dance school, art school, etc.)/preschool/enrichment center/tuition center environment. I will go through the areas and processes to consider – when choosing the right system for you as well as during the implementation phase. I will also try to look at many common misconceptions as well as some reasons for mismatch between expectations of a client and IT provider. Of course, as with anything else there are many ways...

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